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Experiences of Auckland Council frontline Council staff and amenities.

In 2019, the Affordable Housing Policy Team wanted to understand how Auckland Council might improve the experience of people experiencing homelessness, when interacting with Council’s community facing staff. At the same time, the City Centre Amenity Project wanted to consult with the community on what they need in terms of amenities and what is currently being used.

A findings report was requested to identify gaps in the Council workforce capability and opportunities, examples of good practice. And resources that are currently available, as well as understanding the needs of people experiencing homelessness in relation to interactions with Auckland Council staff.

Lifewise was approached to explore the experiences of the rough sleeping community as it champions lived experience and peer led services. Lifewise staff and volunteers have co-design research experience and strong relationships with the community.

This summary report provides insights from the rough sleeping community on their experience of Auckland Council frontline staff and amenities.

Click on the cover below to download a copy of The Frontline.


Whāia te iti kahurangi ki te tūohu koe me he maunga teitei

Seek the treasure you value most dearly: if you bow your head, let it be to a lofty mountain

First and foremost, we would like to acknowledge those that have shared their stories with us. We acknowledge your courage, honesty, and your pain.

“Kia kaha, kia maia, kia manawanui”

Secondly, an acknowledgement to Auckland Council for their willingness to learn, understand, and hear the voices of this community.

“Ngā mihi nui kia koutou”

To those who have passed away, we acknowledge your contribution to the community.

“Haere, haere, haere, haere atu ra”

To the wider whanau…

Tēnā koutou, tēnā koutou, tēnā koutou katoa.


(aka Rayzah)
co designer, Lifewise peer support volunteer, street brother and father.

co-designer, Lifewise peer support volunteer, and street brother.

Lifewise Programme Lead (Community Led Initiatives), co designer, collaborator and mother.

Thank you to Shadow for the contribution of his photos (patterns, statue, city scape and graffiti art).