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Lifewise Supporter Privacy Statement

This privacy statement explains how Lifewise manages the personal information we collect in relation to our supporter activities, including fundraising and marketing. It explains what information we collect, why we need it, how we’ll use it and who we might need to share it with. It also explains how we protect personal information and your rights to access or correct the information we hold about you.

This statement covers the following topics:

  • Who we are and what we do
  • The personal information we collect about you
  • How we use your information
  • How you can opt out of receiving communications from us
  • How we store and protect your information
  • How can you access or update your information, or make a privacy complaint

We may update this privacy statement from time to time, to reflect changes to privacy law or our operations. This privacy statement was last updated in May 2025.

Who we are and what we do

Lifewise is an Auckland-based community social development organisation. We’re working towards a society where everyone counts, where everyone feels that they belong and where everyone has a contribution to make. Our services turn lives around for good. We go beyond meeting the immediate needs of people living with hardship. Our child, youth, and family support services address the root cause of social issues so individuals, families, and communities can have a better future. Find out more about what we do here.

Lifewise is one of three independent charitable trusts – Methodist Mission Northern (MMN), Lifewise and Airedale Property Trust. While each Trust operates independently, the Trusts work together towards one vision of connected, just, and inclusive communities.

The personal information we collect about you

We may collect or create the following personal information about you:

  • General information – including your full name, email address, address, phone number, and date of birth
  • Donation information – if you have made a donation, information about that donation, and your payment information
  • Interaction information – communications with you, about your support and involvement in events or activities
  • Event information – events you attend, registration details, and information required for health and safety purposes
  • Information about your use of our website – IP address and website usage information derived from cookie data (see below)
  • Story information – with consent, we may collect information about a supporter’s specific story, which may include photographs

Who we collect personal information from

We collect most of this information directly from our supporters when they interact with us. However, we do collect some personal information from other sources, as follows:

• we collect publicly available information from websites, social media platforms, or print or online media publications
• we collect general information from telefundraising agencies and lead generation agencies

If we collect personal information about you from a third party that did not already inform you about this, we will let you know as soon as we can after collecting it, and usually in our next communication with you.

A word about cookies

We use cookies (text files that are placed on your hard disk by our web server) to manage the way you can interact with our website. You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or apps.

How we use your information

Your personal information helps us to support the growth and success of Lifewise, allowing us to communicate with our supporters, raise the funds we really need to do our work, and deliver successful community events and supporter activities.

We will use your personal information to:

  • communicate with you about the work we are doing, and the ways you can support us
  • personalise our communications to you
  • process donations you have made and provide tax receipts
  • manage our events and other supporter or promotional activities
  • plan for future supporter or promotional activities
  • understand how you are interacting with our website and other digital platforms

When we share your information

We do not sell or otherwise disclose the personal information we collect about our supporters to any third parties. However, we do share personal information with trusted service providers such as:

  • our fundraising platform provider Raisely,
  • marketing or telefundraising agencies
  • mail fulfilment services
  • MailChimp

With your consent, we may also share positive reviews you provide on our social media platforms.

How you can opt out of receiving communications from us

While we really value your support, and love to tell our supporters about our great work, we respect your choices about receiving communications from us. You can opt out of receiving emails from us by clicking on the unsubscribe link at the bottom of the email. You can also contact us using the details below to ask us to stop using your personal information.

How we store and protect your information

We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, modification or disclosure.

Your personal information will be securely stored in Lifewise’s electronic systems, which may include cloud-based systems provided by third party providers. Personal information held in these systems is only accessed by Lifewise staff who are authorised and need to access the information for the purposes specified above.

We retain personal information only for as long as it is needed for a lawful purpose, after which time is securely deleted. Please note, we retain supporter names and contact details indefinitely.

How can you access or update your information, or make a privacy complaint

You have the right to ask us for a copy of the information we hold about you, to ask us to correct it if you think it’s wrong, or to raise any concerns with us about your information. We will never charge you for making a request. To make a privacy request, update your information, or tell us about any concerns, please:

  • call us on: 09 302 5390
  • email us at: lifewise@lifewise.org.nz
  • write to us at: Attention: Privacy Officer, Lifewise, PO Box 5104, Victoria Street West, Auckland 1142

If we are unable to resolve your privacy concerns, you have the right to make a complaint to the Office of the Privacy Commissioner. See www.privacy.org.nz for more information.